Shipping
We have paused US shipping for the time being. We look forward to serving our US customers again as soon as it is feasible.
Free Shipping Offer
| BC/AB/SK | Orders of $100+ - Free Shipping on us |
| MB/ON/QC | Orders of $125+ - Free Shipping on us |
| East & North Canada | Orders of $150+ - Free Shipping on us |
| USA- PAUSED | Orders of $125+ - Free Shipping on us PAUSED |
(Note: Free shipping price thresholds are after discounts, excluding taxes)
For order with Free shipping, Untamed Feast will select the best carrier based on multiple factors such as next available pick-up, delivery time, destination, and rate.
For remote area shipping, if the shipping cost surpasses 25% of your order total, we reserve the right to cancel your order and send you a full refund.
Carriers
- Our preferred carriers are UPS, Can Par, and Purolator,
- Rural P.O Box shipments will be sent via Canada Post.
- USA orders usually ship via UPS and occasionally FedEx
Approximate Delivery Times within Canada
AB/SK: 1-3 days*
BC/MB: up to 5 days*
ON/QC: up to 4-7 days*
NB/NS/PEI/NL/NWT/YT/NU: up to 10 days*
*Business days only / excludes weekends and holidays
Packages ship from St. Albert / Edmonton AB. Destinations closer to the Edmonton area mean delivery times on the low end of the delivery times given. Allow extra time for deliveries to non-major centres, P.O Box addresses, and remote locations.
Standard Shipping Rates
We use multiple carriers in order to provide you with the best possible shipping rates.Rates are calculated based on your address + the dimensions & weight of your order.
We do not charge fees for handling or packaging materials.
Address Errors
Please make sure your shipping address is correct— You are responsible for additional shipping charges that occur as a result of submitting your order with an incorrect or incomplete address.
Delivery To USA
We will fulfill and ship your order within 1-3 business days.
The tracking information you will receive is your best estimate for total shipping time.
International Shipping
We do not currently ship outside of Canada and the U.S.
Order Processing Times
Orders will be processed within one to three business days. (Excludes weekends and holidays). The carriers typically receive our orders by 4pm MST.
Tracking
You will receive an automated e-mail with your tracking information after your order is fulfilled. Please use this information to track your packages.
Redirecting an Order
Once an order has shipped we cannot make any changes to the order.
If tracking shows that delivery has been attempted multiple times and your order has been returned to sender, please contact us. The best next steps are situation & carrier dependent. We reserve the right to refund your order minus the cost of shipping fees.
Returning an Order
Please send us a note through our contact page with the particulars of your order. You are responsible for return shipping fees. Once the item is returned to us, we will refund your order minus the original shipping fees.
What happens if my package is stolen?
It is always frustrating when a package goes awry. However, if your tracking information shows that your package was delivered, we are not liable if it is lost or stolen.
If you are concerned about your packaged being left somewhere, you may reply to your order confirmation e-mail with a request that the delivery require a signature. Note that you may end up needing to go to a carrier's pick-up point to retrieve it, if delivery attempts have been made.